1. How to make a request
Email convurtic@gmail.com from the email linked to your account, or use the Contact form with the purpose "Privacy / data request". Tell us your name, account email, store profile link (if any), which right you want to exercise, and the details. Please do not send passwords, card numbers or identity documents.
2. Rights you can exercise
Access a summary of your personal data and the processing activities; correct, complete or update it; erase it; withdraw consent; nominate a person to act for you in case of death or incapacity; export your account and store data in a machine-readable format; and raise a grievance about how we handle your data or about content on the platform.
3. Verification and timelines
We may ask for reasonable proof that you are the account holder or are authorised by the business. We acknowledge requests within 24 hours (on working days) and respond within 15 days. If more time is needed for a complex request, we will tell you why and when to expect an answer, and we will respond within 30 days in any case.
4. Erasure
When we approve an erasure request, we delete your account from Firebase Authentication, your records from our database and your uploaded media from Cloudinary, and unpublish your profiles. We may keep minimum records needed by law, for fraud prevention or for an ongoing dispute, and provider backups expire in their normal cycles. A closed profile's web address may stay reserved so nobody else can impersonate your business.
5. Grievance Officer
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 8(10) of the DPDP Act, 2023 and Rule 5(9) of the Information Technology (SPDI) Rules, 2011, our Grievance Officer is: Convurtic (Convurtic), 1st Cross, 1st Main Road, Old Mangammapalya, Bengaluru, Karnataka 560068. Email: convurtic@gmail.com. Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.
6. Escalation
If you are not satisfied with our resolution, you may approach the Data Protection Board of India for privacy matters, the Grievance Appellate Committee constituted under the IT Rules for content decisions, or the appropriate consumer forum.
Operator & grievance contact
Convurtic (operator of DukaanRaabta) · convurtic.com
1st Cross, 1st Main Road, Old Mangammapalya, Bengaluru, Karnataka 560068
Support: convurtic@gmail.com
Privacy & grievances: convurtic@gmail.com · Convurtic
Governing law: India · Courts: Bengaluru